Privacy Policy

NVP Healthcare Services LLP ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use The Physio Dr mobile application (collectively, the "Platform").

2. Information We Collect

We collect information that allows us to provide personalized physiotherapy and healthcare services:

• Personal Identification: Name, age, gender, contact number, and email address.
• Health Information: Medical history, current physical conditions, therapy requirements, and reports uploaded by you (e.g., MRI/X-ray results).
• Location Data: We access your location to connect you with the nearest therapy centers or to facilitate home care visits.
• Financial Data: Payment details processed through secure third-party gateways for service bookings and equipment purchases.
• Technical Data: IP address, device type, and app usage statistics collected via cookies and similar technologies.

3. Purpose of Data Collection

We use your data for the following utility-first purposes:

• Service Delivery: Scheduling appointments for Home Care, Physiotherapy, and Pain Therapy.
• Medical Accuracy: Ensuring therapists have the necessary medical context to provide safe and effective treatment.
• Communication: Sending booking confirmations, therapy reminders, and report notifications.
• Platform Improvement: Analyzing usage patterns to improve the UI/UX of the app.
• Technical Data: IP address, device type, and app usage statistics collected via cookies and similar technologies.

4. Data Sharing and Disclosure

We do not sell your personal data. We share information only in the following scenarios:

• Therapists & Specialists: Relevant health data is shared with the assigned healthcare professional to facilitate your treatment.
• Service Providers: We share data with trusted third parties (e.g., payment processors like Razorpay/Stripe, or cloud hosting providers like GCP) who assist in our operations.
• Legal Requirements: We may disclose information if required by law or to protect the safety and rights of our users.

5. Data Security

We implement industry-standard security measures, including:

• Encryption: Data is encrypted during transit and at rest.
• Access Control: Only authorized personnel involved in your care have access to your Sensitive Personal Data and Information (SPDI).
• Secure Payment: We do not store full credit card details on our servers; all transactions are handled by PCI-DSS compliant partners.

6. Your Rights

You have the following rights regarding your data:

• Access & Correction: You can view and update your profile and medical reports through the "Profile" and "Reports" tabs in the app.
• Withdrawal of Consent: You may withdraw your consent for data processing at any time, though this may limit our ability to provide certain services.
• Account Deletion: You may request deletion of your account and associated data by contacting our support team at support@physiohomecare.com. We will process deletion requests within a reasonable timeframe, subject to legal and regulatory retention requirements.

7. Data Retention Policy

NVP Healthcare Services LLP retains user data only for as long as necessary to provide healthcare services, maintain medical records, comply with legal obligations, resolve disputes, and enforce our agreements.

Personal information, health information, therapy records, and uploaded medical documents are retained while your account remains active and for a reasonable period after account deletion where required for legal, regulatory, medical record-keeping, or safety purposes.

When you request account deletion, we will delete or anonymize your personal data and health information from our active systems within a reasonable timeframe, except where retention is required by applicable laws, regulations, healthcare obligations, or legitimate business purposes.

Payment transaction records may be retained by our payment partners and by us as required for financial, accounting, and regulatory compliance.

Technical logs, analytics data, and usage information may be retained for a limited period for security monitoring, troubleshooting, and improving our services.

8. Children's Privacy

The Physio Dr does not knowingly collect data from children under 18 without parental or guardian consent. If we become aware of such collection, we will take steps to delete the information immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Platform and updating the Effective Date.

10. Contact Information & Grievance Officer

If you have questions or concerns about this policy, please contact us: NVP Healthcare Services LLP, Email: support@physiohomecare.com

11. Product

The Physio Dr App is a product name of NVP Healthcare Services, where we are connecting with various user groups across India.